Returns & Exchanges

At PokeNin, we want you to be completely satisfied with your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn and unwashed items. If your order isn't a perfect fit, we are here to help you navigate the exchange or refund process quickly.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Take your package to the nearest authorized carrier location and keep your tracking receipt until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing