Frequently Asked Questions

Everything you need to know about shopping with PokeNin.

How long does shipping take?

Standard shipping typically takes 5-7 business days within the domestic region. International orders may take 10-15 business days depending on customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

How do I know which size to choose?

Each product page features a detailed sizing guide. We recommend measuring a similar garment you own to compare against our dimensions for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your materials sustainably sourced?

At PokeNin, we prioritize high-quality fabrics and work with manufacturers who adhere to ethical labor practices and environmental standards.

Can I track my order in real-time?

Yes! Once your order ships, you will receive an email with a tracking number and a link to follow your package until it reaches your doorstep.